Return & Refund policy

At Petoriq.com, your satisfaction is our priority. That’s why we offer a 30-Day Money-Back Guarantee on all purchases.

✅ Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused, in its original condition, and in the original packaging
• The product is defective, damaged, or not as described

🔄 Return Process

To initiate a return, please contact us at Contac page with:

• Your order number
• The reason for return
• Photos (if the item is damaged or incorrect)

Our customer support will guide you through the process and provide a return address.

Note: Customers are responsible for return shipping unless the product is faulty or incorrect.

💸 Refunds

Once your return is received and inspected, your refund will be processed to your original payment method. Please allow:

• 5–7 business days for us to inspect your return
• 5–10 business days for the refund to appear on your account (depending on your payment provider)

🚫 Non-Returnable Items

• Certain personal or hygienic pet items may not be eligible for return unless faulty. These will be clearly marked on the product page.

📌 Exceptions & Questions

• If your product arrives damaged or you received the wrong item, please contact us immediately at Contac us page, and we’ll make it right.